mom. b. but, dad, you've got... [ voice of dennis ] allstate. with accident forgiveness, they guarantee your rates won't go up just because of an accident. smart kid. [ voice of dennis ] indeed. are you in good hands? .. ♪ >> neil: he wants for nothing but complains about everything. about children who never call him. even though they do a lot. neighbors he insists are out to get him, even though they are not. angry and alone. he just sits and stews. and this night i stopped by, man oh, man is he loaded for bear. he is seething over a delivery guy who apparently left his mailbox open and refused to close it. can you believe that he tells me. second time this month. well, i'm sure it was an accident, i tried to tell him. he is hearing none of it. he proceeds to rattle off the theory of similar slights, all silly and stupid and sad. what happened no this guy? he is in a well when my mom and dad were alive. contemporary affair built bitterly marching on in life. years after they both left this life. my mom used to dismiss his ways because she insisted he was a good soul.